Refund policy

For all returns, please contact retail@ornc.org as soon as possible after receiving your order so that we can confirm the details of your return and the steps to take.

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in brand new condition. Returns should be made within a reasonable time (28 days) and in original, undamaged packaging.

Any charges involved in sending the item(s) back to us will need to be covered by the customer.

If returning an item from outside of the UK, please wait until you have received an email from us advising how to return so we can make arrangements for any customs and duties required to return. 

Our policies have been updated to comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This section sets out your rights to return an item, or cancel an order under defined circumstances.

Your right to cancel

You can cancel your order at any point in the order process for a full refund. Please email retail@ornc.org, and we will acknowledge the cancellation. If we have already dispatched your items, you have 14 days to please return the goods to us from the acknowledgement of cancellation date.

How To Return An Item

We recommend the goods are returned by recorded delivery so that you have proof of postage, as we cannot accept responsibility for goods lost in transit. You must cover the delivery cost for returning unwanted goods.

The goods must be returned in their original packaging, stating the reason for the return.


Please return to:
Old Royal Naval College, King William Walk, Greenwich, London, SE10 9NN

The goods must be returned to us before we can action a refund. We will not be responsible for the cost of returning the goods to us unless they are faulty or delivered to you in error. A refund of the delivery costs you have incurred when returning the goods to us, no greater than the original delivery charge, will be given in the instance of incorrect, damaged or faulty goods.

You may also return goods by bringing them, with your order reference number, to any of our shops. A refund will be processed within seven working days of us receiving the goods.

We are unable to offer a refund or exchange on the following products unless they are faulty:
• Perishable goods such as food or drinks
• Pierced jewellery